I fix the handoffs and workflows between Sales, Onboarding, Support, Billing, and Collections, with automation and practical AI where they help. Less manual work. Less revenue lost.
Your customers and team have grown. Your operations haven't kept up.
The process between your teams grew instead of being designed. That's where revenue slips.
Customer Lifecycle Process Design →Your team is doing work a workflow should handle. That's capacity you pay for twice.
Workflow Automation →Usually it's both. That's why I look at the whole customer lifecycle.
Built for growing B2B teams: founders still running operations; Operations, RevOps, and Finance leaders; and Customer Success and Onboarding leaders.
Industries I work with: SaaS and Technology · IT and Managed Services · Professional Services and Agencies · Logistics and Distribution · Manufacturing and Wholesale · Financial and Business Services
When each stage gets complete information and a clear owner, the whole operation runs with less effort.
Closing the gaps between stages improves the customer experience and stops revenue from leaking out.
Process comes first. Automation and AI follow where they make the work faster and easier to see.
Map how work actually moves between your teams. Then define the handoffs, owners, and rules that keep it moving.
Remove repetitive steps, require key information, and surface exceptions in the tools you already have.
Apply AI to repeatable tasks, with people reviewing anything that affects customers, contracts, or billing.
For mid-market and enterprise teams going through a major change, I take on scoped lifecycle projects, working with your team or alongside your implementation partner.
Work from One Stop Sourcing Group engagements and in-house leadership roles.
I'm Rejiane Bryant, founder of One Stop Sourcing Group. I've worked across the customer lifecycle, from sales handoffs and onboarding through billing, accounts receivable, and collections.
The Revenue Leakage Checklist: 24 yes-or-no questions across six lifecycle stages. About 10 minutes, and every “no” shows you where to look.
Thanks for requesting the Revenue Leakage Checklist. Download your copy below.
Download the Checklist (PDF)Engagements, plans, pricing, tools, and AI.
Share a little about your team and the process or handoff you want to improve. I'll reply personally.
Not sure where to start? We'll decide together on the call.
Prefer to talk? Pick a time below for a 30-minute call with Rejiane.
Atlanta, Georgia
